Plans and billing

Prices and capacity on this page come directly from Nodrik’s own catalogue, the same source the pricing page and checkout read — nothing below is retyped by hand, so it cannot drift from what you are actually charged.

Tiers

Every tier is the whole product: no feature gating, and as many people as you like — there is no per-seat price on any tier, and inviting a colleague never changes what you pay. Tiers differ in monitored-project capacity, included investigations, and support only — and both capacities can be topped up on any tier without changing tier at all (see Add-ons, below).

Tier	Price	Projects	Included investigations	Daily cap	Support
Nodrik Starter	$59/month	1 monitored project, then $40 each	60 a month	6 a day	Email support
Nodrik Team	$199/month	Up to 5, then $40 each	200 a month	20 a day	Priority email / Slack Connect
Nodrik Scale	$449/month	Up to 15, then $40 each	450 a month	45 a day	Onboarding call + named contact

Prices are in USD; there is no monthly/annual toggle.

Add-ons

The two things a tier bundles — how many projects Nodrik watches, and how many investigations a month are included — are bought separately, on every tier. Needing more of one has never meant you need more of the other: a one-project team with a noisy service needs investigations and no extra projects at all, and should not have to buy four projects it will never point at us to get them.

Both appear on your subscription as an extra line with a quantity, and both are ordinary quantities on a subscription — not metered usage. Whichever direction you move one, the change is prorated from the day you make it: you are charged the difference for the rest of the period, or credited it.

They are changed in two different places, because they are two different acts. Extra investigations are a number you set directly, on the console’s Usage ▸ Add-ons. Extra projects are not a number you type at all — the quantity follows the list of projects Nodrik watches, so you buy one by adding a project and stop paying for it by removing that project.

Extra projects

$40 a month each, the same price on every tier. Buy one by adding a project past what your plan covers, from either the Usage page or Settings ▸ Projects — both will quote the price before anything is charged. Removing a project stops the charge for it.

Where your plan’s limit falls is also where the line between a configuration change and a purchase falls, and it is worth knowing which side of it you are on:

Adding a project within your limit is an ordinary change any member can make. Nothing is bought and nothing is quoted.
Adding one beyond your limit is a purchase, so it needs an admin. A member who reaches the limit is told the limit and told an admin can raise it — never walked into a checkout they cannot complete.
Removing a project is always an ordinary change, even when it lowers a quantity you are paying for. It can only ever spend less.

Which is which is decided by your effective limit at the moment you press the button — your tier’s allowance plus any extra projects you have already bought. See Your team for the roles.

Extra investigations

Priced by volume: the whole quantity is charged at the rate of the band it lands in, so buying more makes every one of them cheaper. Counted in investigations rather than in blocks — buy 30 and you pay for 30.

Quantity	Price each	Example
1–25	$0.80	25 = $20/month
26–50	$0.75	50 = $37.50/month
51–75	$0.72	75 = $54/month
76+	$0.70	76 = $53.20/month

Bought investigations raise your monthly allowance; they do not turn it into a wall. The allowance stays soft at the new number exactly as it was at the old one — going past what you bought is neither blocked nor billed, and nothing switches off mid-incident.

They raise the daily cap too, in the same proportion: the cap is a tenth of your allowance, so on Nodrik Starter it is 6 a day at 60 a month, and 16 a day once you have bought 100 more. That is the one limit in the product that ever declines an alert, so it is the one a purchase most needs to move.

Removing an add-on entirely

Worth stating separately, because Stripe’s own customer portal cannot do it: a quantity there will not go below one. Taking the last extra investigation or the last extra project off your subscription has to happen in the Nodrik console, which removes the line rather than setting it to zero.

Extra investigations: set the quantity to 0 on Usage ▸ Add-ons. The button says Remove rather than Update when it will do that.
Extra projects: remove the project from Settings ▸ Projects.

They take effect at different moments, and the difference is not arbitrary.

Removing a project is immediate, and the part of the period you have already paid for is credited back. A project is capacity — you cannot use one up and hand it back — so there is nothing consumed to protect.

Lowering or removing extra investigations takes effect at the end of your current billing period. You keep the capacity you have paid for until then, and you are not charged for it again. An investigation is consumption: once Nodrik has run one, it is spent, and a credit for the rest of the month would be a refund of something already used. Raising the quantity is immediate either way — the wait applies only to going down.

Your console shows a pending reduction with the date it lands, and lets you cancel it, right up until it happens.

Changing tier

In the console, on Usage — not in the Stripe portal, which cannot do it. Stripe refuses to update any subscription holding more than one item, and a subscription with an add-on on it has two. The portal is still where you change your card, read your invoices, update your billing address and cancel; it is not where you change what you are on.

Moving up takes effect immediately and is charged pro rata for the rest of the period. Stripe works out the exact figure and puts it on your next invoice.
Moving down takes effect at the end of the period you have already paid for. Nothing changes on the day you choose it, and Nodrik keeps investigating on your current tier until then. Your console shows the pending change and lets you cancel it up until it lands.
During your free trial, either direction takes effect at once and keeps the trial running. Your trial still ends on the day it always would; what changes is the price of the first charge. (Stripe’s own portal would have ended the trial and billed you that day, which is one of the reasons this lives here instead.)

A lower tier does not disconnect projects. If you are watching six and move to a tier that includes one, five become chargeable at the per-project price — the console states that figure before you confirm. Remove the projects first if you would rather not pay it.

Fair use

An alert storm counts once — coalescing folds it into a single investigation. Go past your monthly allowance and nothing switches off mid-incident: we tell you, and the difference is not billed. Only if you finish 2 of 3 billing periods over it do we add the investigations you are actually using to your subscription, a week after telling you — so one bad month costs nothing.

The daily cap

Alongside the monthly figure, each tier carries a daily investigation cap — the backstop behind storm coalescing. Unlike the monthly figure, which is soft, the daily cap is a hard limit: it exists so a single very noisy day cannot spend a month’s capacity by itself. It is the only limit in Nodrik that ever declines an alert. When it is reached, Nodrik says so in Slack rather than going quiet, and new investigations resume when the day resets.

It is exactly a tenth of your monthly allowance, rounded up — so it scales with your tier, and it scales again when you buy extra investigations. Your current cap and today’s count against it are both on the console’s Usage page.

Each investigation has a spending ceiling

No single investigation spends more than $0.35 on models. One that reaches the ceiling synthesises what it found from the evidence it already has and says it stopped early — it never runs on, and it never fails silently. The ceiling is the same on every tier, because the first heavy investigation costs what it costs regardless of what you pay us.

When sustained use is added to your subscription

Going past your monthly allowance costs nothing and stops nothing. One billing period over your allowance costs nothing either, whatever the size of it — a catastrophic month is a catastrophic month, and you should not have to buy an upgrade because of one.

Staying past it, across periods, is bought rather than blocked:

A period finishes over. An email and a notification in the console. Nothing has stopped, the difference is not billed, and the note says what extra investigations cost and what would have to happen for anything to change.
2 of your last 3 periods finish over. An email naming the quantity we would set, what that line would cost a month, and the date — 7 days out.
7 days later. We increase the extra-investigations quantity on your subscription, prorated, then email you exactly what changed.

The quantity is sized to the middle of what you went over by in those periods, not the worst of it — so one heavy period inside a run of them does not set your recurring charge. And it is counted in investigations, not in blocks: three over is three, at $0.80 each.

Buying the quantity you need yourself, moving up a tier, or quietening a noisy alert policy all mean nothing happens: your history is measured against the allowance you have now, so capacity that covers it stops the process rather than pausing it. You can change or remove the quantity from the Usage page at any time, before or after.

This only ever happens on an active, paying subscription. Never during a trial, never while a subscription has lapsed or is in its grace window, and never more than once in a billing period. It is a quantity on a subscription item, not metered billing — nothing reports your usage to Stripe, and the invoice is a published price times a number you can see.

And when it is no longer needed, we take it off

The same rule runs in the other direction, and it does not wait to be asked. If you are paying for extra investigations that none of your last 3 billing periods needed, we lower the quantity to what you actually used, credit you the difference pro rata, and email you to say so.

It is sized to the busiest of those periods rather than the middle, so a reduction cannot leave you short of what you have already been using. And we never lower a quantity you have changed yourself since your last period ended — if you bought capacity ahead of a launch, you keep it.

A charge nobody chose should not need an email to undo, which is why this is automatic rather than an offer.

Test alerts do not count against either figure. The “Send a test alert” button in the console publishes a synthetic incident to your own topic, and Nodrik investigates it exactly as it would investigate a real one — same path, same evidence, same card — so that what you see is what you will get. It is labelled as a test wherever it appears, and it is excluded from both your monthly allowance and the daily cap, so proving the product works never costs you capacity you paid for. You can send ten a day.

Who can change any of this, and where the email goes

Billing is an admin power, and only an admin’s. Changing tier, buying or removing either add-on, opening the Stripe portal, and closing the account are all admin actions; a member can configure everything Nodrik does without ever being able to change what you pay for it. The full table is on Your team.

Every notice on this page — a period that finished over your allowance, the 7 days’ warning before a quantity changes, the receipt after it does, an automatic reduction, and every lapse reminder — goes to every admin in the workspace, and to nobody else. That list is worked out from who is an admin at the moment the email is sent, so promoting somebody adds them to the next one and there is no separate list to keep up to date. Members and read-only users are left off deliberately: they cannot pay, and billing mail to somebody who cannot act on it is how a team learns to ignore the channel.

If nobody in your workspace has an admin with an email address on file, the address you originally signed up with is used instead, so a notice never goes nowhere quietly.

What checkout does

Checkout is Stripe’s own hosted page, wearing Nodrik’s name and colours rather than Stripe’s defaults, and it does two things worth knowing about in advance:

It asks you to accept the terms. The tickbox is required, and the moment you accept is recorded against your workspace. Terms that bind a subscription should be agreed at the point the subscription is bought, not inferred from a sign-in weeks earlier.
It collects a card even for a $0 trial, which is what lets the trial start immediately rather than after a wait.

Your invoice and your card statement say Thoughtgears Limited, not Nodrik. That is not a mistake and it is not a different company: Nodrik is a product operated by Thoughtgears Ltd, which is the legal entity on the terms, and the entity a card is charged by. The checkout page is branded Nodrik because that is what you think you are buying; the invoice is the legal one because that is what it is for.

Upgrading and downgrading

Upgrading takes effect immediately, and is prorated — you are charged the difference for the remainder of the current billing period, not the full new price.
Downgrading takes effect at the end of the current billing period — you keep the higher tier’s capacity until the period you already paid for ends, then the new tier applies from the next one.
Changing plan during a trial ends the trial immediately and starts billing at the new price. This is Stripe’s own behaviour once a plan change is requested through the customer portal, not something Nodrik layers on top — the console tells you this before you confirm a change while a trial is running, so it is never a surprise on Stripe’s own page.

Manage your plan, payment method and invoices from the console’s Usage page, which links to Stripe’s own customer portal — Nodrik does not build its own billing or invoice screens.

When a card fails

A payment that fails is not a lapse, and nothing about your workspace changes while Stripe is retrying it. Nodrik keeps investigating exactly as before, every connection stays up, and the console does not put you in a grace period — a paying customer with an expired card is a paying customer, and switching off the thing they are paying for would be a strange way to ask them to update it. Fix the card from Usage, which opens Stripe’s own portal.

Only when Stripe gives up does the subscription lapse, and the 30-day window below begins.

The exception is a card that fails on the first charge, at the end of a trial: there is no established subscription behind it, so that lapses straight away and the grace window starts the same day.

Lapsed subscriptions and the 30-day grace period

Once a subscription has actually lapsed — a trial that ended unpaid, or a card Stripe stopped retrying — your workspace still does not lose anything immediately. For 30 days:

Every connection — monitored projects, Slack, GitHub — is kept exactly as it was.
Nothing is investigated during the window; the intake gate that decides whether an alert becomes an investigation requires an active plan.
Home shows one banner explaining what happened and when, with Subscribe (your previous tier, pre-selected, no second trial), Change plan, and Leave.

Thirty days is the same bound Nodrik’s data processing agreement commits to for deleting your data after you leave — the grace period and the deletion bound are the same number for the same reason: if your data would be kept that long anyway, there is no reason to tear down your setup any sooner.

Questions this page does not answer

What a specific subscription is currently paying, its next invoice date, or any coupon applied to it comes from Stripe live, through the console’s Usage page — never from this page or from the pricing page. If something in your account does not match what is written here, trust the console and tell us; this page describes the product, not your account.